Apply for Support Services

Who can use our services

International researchers, international students, their family members, and visitors to Tohoku University are welcome to use our services.

Our Support Services

The International Support Center provides various support services including assistance with ward office procedures and opening a bank account.

To see the available support services, please refer to the image below.

Please note that if you apply after the deadline of three business days prior to the desired support date, we may not be able to provide support at your preferred time. If you have a specific date and time in mind for support, please apply as early as possible. Even if you apply three business days in advance, due to the reservation acceptance limits of our banking and/or other partners, we may not be able to accommodate your preferred date and time. We appreciate your understanding.

Support Services Briefing Session

The ISC conducts briefing sessions for TU faculty members to provide a better understanding of our support services. To view presentation materials, videos, and summary of Q&A sessions from past briefing sessions, please visit this link ^{(available on the TU Web Portal, internal access only).}

How to Apply for Support Services

Video Tutorial : How to Apply for Support Services and Using Your JibunPage Account

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You can download the pdf version here.

Apply for Support Services

Please note that if you apply after the deadline of three business days prior to the desired support date, we may not be able to provide support at your preferred time. If you have a specific date and time in mind for support, please apply as early as possible. Even if you apply three business days in advance, due to the reservation acceptance limits of our banking and/or other partners, we may not be able to accommodate your preferred date and time. We appreciate your understanding.

For those who are in Japan

If you are currently in Japan and require our assistance, please don’t hesitate to reach out to through one of the channels below.

Inquiries or Assistance

ISC Call Center

About the Call Center

The Call Center provides consultation services related to daily life in Japan.
You can ask about topics such as: ward office bureaucratic procedures, finding medical institutions with English-speaking staff, using the 3-way telephone interpretation service

Matters outside the Call Center’s scope

The Call Center cannot answer questions related to the university, such as course registration, scholarships, student life, admissions, researcher acceptance, employment, or research activities.
For university-related inquiries, please contact the appropriate contact window listed above.

Information required when calling

Before making a call, please prepare the following information:

• Your name
• Your acceptance status (student, researcher, etc.)
• Your host department
• Your employee/student ID number (if applicable)
• Your host professor’s name

Important notes

• This is an internet-based call and will be on loudspeaker.
  For privacy and better audio quality, we recommend using headphones with a microphone.
• Please “allow” use of the microphone. You will not be able to make a call unless you allow it. If you selected “Do not allow” at the start, close the browser and access it again.
• Please close other audio apps, such as music and calling apps before making a call.
• We recommend using “Do not disturb” mode to avoid receiving incoming calls during a call.
• (For iPhone users) Please note that if you switch the screens during interpretation, the connection may be lost.
• If you are not connected via Wi-Fi (when using a computer, smartphone, or tablet), data charges may apply.

Language

English, Japanese

*For languages other than English and Japanese, the call center can provide interpretation involving speakers of languages other than English.

Available hours: 8:30–18:00 (Japan time) (including weekends and holidays)

If you have a problem connecting, you can also call the following number.
Tokyo 03-6436-3929 (Call charges apply / Reception hours 8:30-18:00 [every day, including weekends])