Postal Services

Japan Post

Japan Post offices handle not only mail, but also banking, insurance and other services.
Postage stamps are available at post offices, convenience stores, and shops marked with“ 〒” signs.

Domestic Mail Service

http://www.post.japanpost.jp/index_en.html

International Mail Service

http://www.post.japanpost.jp/int/index_en.html
(Japanese, English, Chinese, Korean, Portuguese)

Japan Post – Practical Guide for International Student

https://www.post.japanpost.jp/int/ems/ryugaku/intl_student/index_en.html
(Japanese, English, Chinese, Korean)

Japan Post Service (Customer Service Center)

Tel: 0570-046-111(For English Inquiries)
If Calling from a mobile phone: 0570-046-666
Mon-Fri, 8:00-22:00; Sat, Sun, Holidays, 9:00-22:00
http://www.post.japanpost.jp/int/question/tel_en.html

Home Delivery Services (Takuhaibin)

Domestic Door-to-Door Delivery Services (Takuhaibin)

This service is useful for sending small parcels or packages within Japan. It is often less expensive than the post office and usually takes only one day. Most companies deliver suitcases between airports and homes before and after a trip, and handle special refrigerated and frozen deliveries.

Listed below are the major domestic home delivery service companies.

Contact Information for Inquires

Yamato Takkyubin	Tel: 0120-01-9625（Japanese only）, 8:00-21:00 http://www.kuronekoyamato.co.jp/en/
Yu-pack	Tel: 0570-046-111 Mon-Fri 8:00-22:00; Sat, Sun, Holidays, 9:00-22:00 https://www.post.japanpost.jp/service/you_pack/index_en.html
Sagawa Express	Tel: 0120-18-9595 （sgx Contact Center） Mon-Fri, 9:00-19:00; Sat, 9:00-18:00 http://www.sagawa-exp.co.jp/english/service/

International Courier Services

These companies provide expedited overseas delivery services, and take full responsibility for your packages until their final delivery.

Listed below are the major international courier service companies.

Contact Information for Inquires

DHL Japan	Tel: 0120-39-2580 Mon-Thu, 8:00-19:00; Fri &Previous days to Holidays, 8:00-20:00; Sat & Holidays, 8:30-14:00 https://mydhl.express.dhl/jp/en/home.html
Federal Express（FedEx）	Tel: 0120-003200 Mon-Fri, 8:00-20:00; Sat, 8:30-17:30; Holidays, 9:00-18:00 http://www.fedex.com/jp_english/
Overseas Courier Service (OCS)	Tel: 0120-627-012 Mon-Thu, 8:30-19:00; Fri & Previous days to Holidays, 8:30-20:00; Sat, 9:00-16:00 https://www.ocsworldwide.co.uk/Default.aspx
UPS Japan	Tel: 0120-27-1040 Mon-Fri, 9:00-18:30 http://www.ups.com/content/jp/en/index.jsx

Attempted Delivery Notice and Re-delivery Request

If the intended recipient is absent at the time of attempted delivery, the carrier will leave an “attempted delivery” notice. Check the content of the delivery notice and request for re-delivery as needed.

Refer the below for example of Attempted Delivery Notice:

Mail Forwarding

The Japan Post offers mail forwarding services where they forward your mail sent to your old address to another address in Japan free of charge for up to one year. Kindly take note that this service is limitted to addresses in Japan, and JP will not forward your mails to an overseas address.

You can request for this service in 2 ways: