If you have any questions or need support at any stage of your stay, either before arrival or while in Japan, please feel free to contact us through the channels below.
For questions or support related to daily life in Japan and three-way interpretation assistance.
For inquiries related to academics, campus life, daily life, translation support, etc.
For emergency assistance in case of accidents, illness, or help in seeking medical care in Japan
For inquiries related to academic matters.
Contents
ISC Call Center
About the Call Center
The Call Center provides consultation services related to daily life in Japan.
You can ask about topics such as: ward office bureaucratic procedures, finding medical institutions with English-speaking staff, using the 3-way telephone interpretation service
Matters outside the Call Center’s scope
The Call Center cannot answer questions related to the university, such as course registration, scholarships, student life, admissions, researcher acceptance, employment, or research activities.
Information required when calling
Before making a call, please prepare the following information:
- Your name
- Your acceptance status (student, researcher, etc.)
- Your host department
- Your employee/student ID number (if applicable)
- Your host professor’s name
Important notes
- This is an internet-based call and will be on loudspeaker.
For privacy and better audio quality, we recommend using headphones with a microphone. - Please “allow” use of the microphone. You will not be able to make a call unless you allow it. If you selected “Do not allow” at the start, close the browser and access it again.
- Please close other audio apps, such as music and calling apps before making a call.
- We recommend using “Do not disturb” mode to avoid receiving incoming calls during a call.
- (For iPhone users) Please note that if you switch the screens during interpretation, the connection may be lost.
- If you are not connected via Wi-Fi (when using a computer, smartphone, or tablet), data charges may apply.
Language
English, Japanese
*For languages other than English and Japanese, the call center can provide interpretation involving speakers of languages other than English.
Available hours: 8:30–18:00 (Japan time) (including weekends and holidays)
If you have a problem connecting, you can also call the following number.
Tokyo 03-6436-3929 (Call charges apply / Reception hours 8:30-18:00 [every day, including weekends])
About the Call Center
The Call Center provides consultation services related to daily life in Japan.
You can ask about topics such as: ward office bureaucratic procedures, finding medical institutions with English-speaking staff, using the 3-way telephone interpretation service
Matters outside the Call Center’s scope
The Call Center cannot answer questions related to the university, such as course registration, scholarships, student life, admissions, researcher acceptance, employment, or research activities.
For university-related inquiries, please contact the appropriate contact window listed above.
Information required when calling
Before making a call, please prepare the following information:
- Your name
- Your acceptance status (student, researcher, etc.)
- Your host department
- Your employee/student ID number (if applicable)
- Your host professor’s name
Important notes
- This is an internet-based call and will be on loudspeaker.
For privacy and better audio quality, we recommend using headphones with a microphone. - Please “allow” use of the microphone. You will not be able to make a call unless you allow it. If you selected “Do not allow” at the start, close the browser and access it again.
- Please close other audio apps, such as music and calling apps before making a call.
- We recommend using “Do not disturb” mode to avoid receiving incoming calls during a call.
- (For iPhone users) Please note that if you switch the screens during interpretation, the connection may be lost.
- If you are not connected via Wi-Fi (when using a computer, smartphone, or tablet), data charges may apply.
Language
English, Japanese
*For languages other than English and Japanese, the call center can provide interpretation involving speakers of languages other than English.
Available hours: 8:30–18:00 (Japan time) (including weekends and holidays)
If you have a problem connecting, you can also call the following number.
Tokyo 03-6436-3929 (Call charges apply / Reception hours 8:30-18:00 [every day, including weekends])
International Student Help Desk
About the Help Desk
The International Student Help Desk is a support corner that aims to answer questions from all international students related to academics, campus life, daily life, translation support, etc. Staff at the Help Desk are Tohoku University students themselves.
Here are some common questions they can help you with:
● How can I connect to the eduroam Wi-Fi?
● What does this letter that I got in the mail mean? (Pension, health insurance, bank account, etc.)
● Where can I find information about part-time jobs, scholarships, and housing?
● How can I apply for a credit card?
Staff at the Help Desk are all fellow Tohoku University students. All of the staff can speak Japanese and English, and also their native languages such as Chinese, Indonesian, and Korean.
| Hours | Please check the schedule on our Facebook and Instagram pages. |
| Location | 【In-person】 Kawauchi North Campus: 2nd floor, Education and Student Support Center(A01), Kawauchi Campus MAP Kawauchi South Campus: International OASIS, New Humanities Building (C14) MAP ★New location★ Aobayama New Campus: Entrance of Aobayama Commons (J41) MAP Aobayama East Campus: 3rd floor, School of Engineering Center Hall (C01) MAP ★New location★ *Open only in late March & April for Spring Semester, then late September & October for Fall Semester 【Online】 To access the service, please log in to Google Classroom via your DC mail account with the following class code. Class code: wfm3mxf |
| Contact | helpdesk*grp.tohoku.ac.jp (please replace the “*” with “@”) ＊They also accept questions and consultations by e-mail. |
| Language | All staff can speak English, Japanese, and their native languages. For availability of languages other than Japanese and English, please check the schedule on our Facebook and Instagram pages. |
Links
International Student Help Desk Website
International Student Help Desk Facebook
International Student Help Desk Instagram
Inbound Emergency Response Support Service
If international members of Tohoku University have difficulty in responding to an accident or other emergency during their stay in Japan due to language barriers or cultural differences, they can consult with the “Japan IR&C Support Center” on how to respond.
Available languages: English, Chinese, and Japanese.
Operating hours: Available 24 hours (no closing days)
Free Hotline: 0120 119 075
E-mail: CS-inb@i-rac.co.jp
Inquiries Related to Academic Matters
For inquiries related to academic matters, please refer to the Global Learning Center’s website to find the appropriate contact point.
