If you have any questions or need support at any stage of your stay, either before arrival or while in Japan, please feel free to contact us through the channels below.
For inquiries related to university housing, COE applications, support services, and other university matters.
For questions or support related to daily life in Japan and three-way interpretation assistance.
For emergency assistance in case of accidents, illness, or help in seeking medical care in Japan
For inquiries related to university housing, COE applications, support services, and other university matters.
Contact Form
Fill out the below contact form to get in touch with us!
ISC Call Center
The Call Center provides consultation services related to daily life in Japan.
You can ask about topics such as: ward office bureaucratic procedures, finding medical institutions with English-speaking staff, and request a 3-way telephone interpretation service
Matters outside the Call Center’s scope
The Call Center cannot answer questions related to the university, such as course registration, scholarships, student life, admissions, researcher acceptance, employment, or research activities.
For university-related inquiries, please use the contact form, or send us an e-mail and we will be happy to guide you further.
Information required when calling
Before making a call, please prepare the following information:
- Your name
- Your acceptance status at TU (student, researcher, etc.)
- Your host department
- Your student ID number (if applicable)
- Your host professor’s name
Important notes
- This is an internet-based call and will be on loudspeaker.
For privacy and better audio quality, we recommend using headphones with a microphone. - If you are not connected via Wi-Fi (when using a computer, smartphone, or tablet), data charges may apply.
Available hours: 8:30–18:00 (Japan time) (including weekends and holidays)
Inbound Emergency Response Support Service
If international members of Tohoku University face difficulties in dealing with accidents or other emergencies during their stay in Japan, due to language barriers or cultural differences, they can contact the “Japan IR&C Support Center” for assistance
Available languages: English, Chinese, and Japanese.
Operating hours: Available 24 hours (no closing days)
Free Hotline: 0120 119 075
E-mail: CS-inb(at)i-rac.co.jp
*In the event of a domestic/traffic accident, fire, hospitalization, or injury etc., please be sure to also notify your host department’s point of contact promptly.
For university-related matters, you can also contact our center from the following email address:
supportoffice-r(at)grp.tohoku.ac.jp
