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Utilities (Electricity, Gas, Water)

Electricity, Gas, Water

Utility bills can be paid in cash at banks, post offices or convenience stores. Alternatively, you can arrange automatic payment via account transfer. See details here.

Electricity

The voltage / frequency used in Miyagi is 100V/50Hz. Make sure to use appropriate electrical appliances matching this power supply. Power failures may occur if you run too many electrical appliances at the same time, so it will be helpful to know about the electrical capacity of your apartment. If the power does go off due to an overload, turn off as many appliances as possible before resetting the circuit breaker.

Electricity in Miyagi is supplied by Tohoku Electric Power Co., Ltd. In order to begin using electricity or in case of emergency, contact the call center of Tohoku Electric Power.

Tohoku Electric Power Co., Ltd. Call Center Contact
When starting, ending, or changing contracts 0120-175-266
In the event of power failure or emergency 0120-175-366
Other inquiries 0120-175-466
Website of Tohoku Electric Power Co., Ltd: http://www.tohoku-epco.co.jp/english/index.html

Gas

There are two types of gas supplied in Japan: propane gas and utility gas. The Sendai City Gas Bureau supplies utility gas in Sendai and surrounding areas. When you begin living in your new residence, contact the Gas Bureau (Tel: 0800-800-8978) to make an arrangement for having your gas lines opened. Staff will visit you on the appointed date to inspect and open the lines, and to check your appliances. They will also give you instructions on how to use gas appliances. You are advised to contact the Gas Bureau five days prior to moving in.

For emergencies such as gas leaks, contact the Gas Leak Hotline (022-292-6663).

Sendai City Gas Bureau: http://www.gas.city.sendai.jp/english/index.php

Water

Tap water is safe to drink throughout Japan. Contact the Sendai City Waterworks Bureau five days prior to moving in.

Contact
Sendai City Waterworks Bureau 022‐748‐1111
Sendai City Waterworks Bureau: http://www.suidou.city.sendai.jp/16_foreign_language/pdf/01.pdf

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Telephone and Internet

Residential Telephone

Services vary from company to company in Japan. For details, check the company websites below.The following is information on major telephone companies for your reference.

NTT EAST Tel: 0120-116-000 (Japanese), 0120-565-950 (English)
http://www.ntt-east.co.jp/en/product/tel_service.html
For installation or other inquiries, please call the above number.NTT also offers Internet package services. Refer to the website above for details.
KDDI http://www.kddi.com/english/personal/service/phone/
Softbank
Telecom
http://tm.softbank.jp/english/consumer/

Public Phones

telmapFor domestic calls, public phones can be used by inserting 10- or 100-yen coins or telephone cards. Phone cards can be purchased at convenience stores and various other places. Some public phones accept credit cards. Phones that can be used for international calls are marked with an ''International Phone'' sign. However, with the widespread use of mobile phones, public phones may not be easy to find except at train stations or major commercial facilities.

Mobile Phones

To contract a mobile phone, visit an office representing any of the companies introduced below. You will need to present identification documents (student ID or driver's license, and Residence Card). Services vary from company to company. For details, check the company websites before application

Listed below are the major cell phone companies in Japan.

   Tel URL
docomo(NTT) 0120-005-250 http://www.nttdocomo.co.jp/english/
Softbank 0080-919-0157 (Press 8)
(Rental Phone)
03-3560-7730
http://www.softbank.jp/en/mobile/

http://www.softbank-rental.jp/e/
au(KDDI) 0077-7-111 http://www.au.kddi.com/english/index.html

International Calls

How to make international calls from Japan

Phone numbers of companies providing international call service.
001(KDDI)
0033(NTT Communications)
0061(SoftBank Telecom Corp.)+international direct dialing number 010+country code+area code+the phone number you are calling
005345(au phones)※1
009130(NTT docomo phones)※2
0046(SoftBank phones)※3
※1:You don't have to dial 010 for internaional direct dialing number if you make an international call with an au cell phone.
※2:You don't have to dial 009130 for internaional direct dialing number if you make an international call with a NTT docomo cell phone (Pre-registration required).
※3:You don't have to dial 0046 for internaional direct dialing number if you make an international call with a SoftBank cell phone.

Online Telephone Directory

“iTOWNPAGE" (http://itp.ne.jp/)is an online directory designed for those who wish to search for businesses and public services by category, business name, or region.

Internet

The process of connecting to the Internet varies according to the type of line (ADSL, TV cable, Fiber Optic and so on) and the local environment. When moving, make sure to inquire about the Internet provider(s) available in your new home. Listed below are the major Internet providers in Japan. (Most sites are presented in Japanese only.) You may not be able to open an internet connection depending on the length of your stay.

   Tel URL
OCN 0120-506-506 http://www.ocn.ne.jp/
Nifty 0120-50-2210 http://www.nifty.com
Yahoo BB 0120-33-4546 http://bbpromo.yahoo.co.jp
AOL 0120-265-265 http://www.aol.jp
So-net 0120-117-268 http://so-net.ne.jp

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